Senior Manager Digital Channels

About the Role

Based at WHO reporting to the Head of CVM, this role is responsible for developing and executing a comprehensive digital channels/banking strategy, overseeing internet banking, mobile banking USSD, driving customer adoption of digital services, and ensuring seamless integration with other banking operations, and maintaining a competitive edge in the market.

Key Deliverables

Strategic Planning:

• Develop and implement a comprehensive digital channels/banking strategy aligned with the bank's overall business goals.
• Identify   market   trends   and   customer   needs   to   inform   digital   product development.
• Conduct competitor analysis to identify opportunities for differentiation.

Product Development & Management:

• Lead the design, development, and launch of new digital banking products and features (mobile banking apps, internet banking, USSD).
• Oversee    the   product   lifecycle   management    process,   including    updates, enhancements, and maintenance.
• Ensure seamless customer experience across all digital channels.

Technology Leadership:

• Collaborate with IT teams to implement new technologies and infrastructure necessary for digital banking operations.
• Manage vendor relationships and technology partnerships to support digital banking initiatives.

Customer Acquisition & Engagement:

• Develop strategies to increase customer adoption of digital banking services.
• Implement customer-centric design principles to enhance the digital user experience.
• Analyze customer data to identify opportunities for personalization and targeted marketing.

Essential Qualifications, Professional/Skills and Experience:

• Bachelor's degree in business, finance, computer science, or a related field.
• MBA or relevant postgraduate degree is desirable.
• 10+ years electronic/digital banking experience with 5+ years’ experience in a Senior Management role within Retail Banking
• Strong understanding of digital banking technologies, trends, and customer behavior
• Proven experience in product development and management within a digital banking environment
• Excellent analytical and problem-solving skills  Leadership and team management abilities
• Strong communication and stakeholder management skills
• Knowledge of regulatory compliance related to digital banking

If you think you have the appropriate skills and experience to perform this role, send your application and detailed CV to:

The Head of Talent Management, BSP People & Culture via email jobs@bsp.com.pg

Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews.  

Applications close on Friday, 21 March 2025.